Robust Multiclass Queuing Theory for Wait Time Estimation in Resource Allocation Systems

In this paper, we study systems that allocate different types of scarce resources to heterogeneous allocatees based on predetermined priority rules-the U.S. deceased-donor kidney allocation system or the public housing program. We tackle the problem of estimating the wait time of an allocatee who possesses incomplete system information with regard, for example, to his relative priority, other allocatees' preferences, and resource availability. We model such systems as multiclass, multiserver queuing systems that are potentially unstable or in transient regime. We propose a novel robust optimization solution methodology that builds on the assignment problem. For first-come, first-served systems, our approach yields a mixed-integer programming formulation. For the important case where there is a hierarchy in the resource types, we strengthen our formulation through a drastic variable reduction and also propose a highly scalable heuristic, involving only the solution of a convex optimization problem (usually a second-order cone problem).We back the heuristic with an approximation guarantee that becomes tighter for larger problem sizes. We illustrate the generalizability of our approach by studying systems that operate under different priority rules, such as class priority. Numerical studies demonstrate that our approach outperforms simulation. We showcase how our methodology can be applied to assist patients in the U.S. deceased-donor kidney waitlist. We calibrate our model using historical data to estimate patients' wait times based on their kidney quality preferences, blood type, location, and rank in the waitlist

Tractable stochastic analysis in high dimensions via robust optimization

Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, Operations Research Center, 2013.Cataloged from PDF version of thesis.Includes bibliographical references (pages 201-207).Modern probability theory, whose foundation is based on the axioms set forth by Kolmogorov, is currently the major tool for performance analysis in stochastic systems. While it offers insights in understanding such systems, probability theory, in contrast to optimization, has not been developed with computational tractability as an objective when the dimension increases. Correspondingly, some of its major areas of application remain unsolved when the underlying systems become multidimensional: Queueing networks, auction design in multi-item, multi-bidder auctions, network information theory, pricing multi-dimensional financial contracts, among others. We propose a new approach to analyze stochastic systems based on robust optimization. The key idea is to replace the Kolmogorov axioms and the concept of random variables as primitives of probability theory, with uncertainty sets that are derived from some of the asymptotic implications of probability theory like the central limit theorem. In addition, we observe that several desired system properties such as incentive compatibility and individual rationality in auction design and correct decoding in information theory are naturally expressed in the language of robust optimization. In this way, the performance analysis questions become highly structured optimization problems (linear, semidefinite, mixed integer) for which there exist efficient, practical algorithms that are capable of solving problems in high dimensions. We demonstrate that the proposed approach achieves computationally tractable methods for (a) analyzing queueing networks (Chapter 2) (b) designing multi-item, multi-bidder auctions with budget constraints, (Chapter 3) (c) characterizing the capacity region and designing optimal coding and decoding methods in multi-sender, multi-receiver communication channels (Chapter 4).by Chaithanya Bandi.Ph.D

Robust Queueing Theory

We propose an alternative approach for studying queues based on robust optimization. We model the uncertainty in the arrivals and services via polyhedral uncertainty sets, which are inspired from the limit laws of probability. Using the generalized central limit theorem, this framework allows us to model heavy-tailed behavior characterized by bursts of rapidly occurring arrivals and long service times. We take a worst-case approach and obtain closed-form upper bounds on the system time in a multi-server queue. These expressions provide qualitative insights that mirror the conclusions obtained in the probabilistic setting for light-tailed arrivals and services and generalize them to the case of heavy-tailed behavior. We also develop a calculus for analyzing a network of queues based on the following key principles: (a) the departure from a queue, (b) the superposition, and (c) the thinning of arrival processes have the same uncertainty set representation as the original arrival processes. The proposed approach (a) yields results with error percentages in single digits relative to simulation, and (b) is to a large extent insensitive to the number of servers per queue, network size, degree of feedback, and traffic intensity; it is somewhat sensitive to the degree of diversity of external arrival distributions in the network

Robust transient analysis of multi-server queueing systems and feed-forward networks

Abstract We propose an analytically tractable approach for studying the transient behavior of multi-server queueing systems and feed-forward networks. We model the queueing primitives via polyhedral uncertainty sets inspired by the limit laws of probability. These uncertainty sets are characterized by variability parameters that controlthedegreeofconservatismofthemodel.Assumingtheinter-arrivalandservice timesbelongtosuchuncertaintysets,weobtainclosed-formexpressionsfortheworst case transient system time in multi-server queues and feed-forward networks with deterministic routing. These analytic formulas offer rich qualitative insights on the dependence of the system times as a function of the variability parameters and the fundamental quantities in the queueing system. To approximate the average behavior, wetreatthevariabilityparametersasrandomvariablesandinfertheirdensitybyusing ideas from queues in heavy traf?c under re?ected Brownian motion. We then average theworstcasevaluesobtainedwithrespecttothevariabilityparameters.Ouraveraging approach yields approximations that match the diffusion approximations for a single queue with light-tailed primitives and allows us to extend the framework to heavytailed feed-forward networks. Our methodology achieves signi?cant computationa

Robust transient analysis of multi-server queueing systems and feed-forward networks

Abstract We propose an analytically tractable approach for studying the transient behavior of multi-server queueing systems and feed-forward networks. We model the queueing primitives via polyhedral uncertainty sets inspired by the limit laws of probability. These uncertainty sets are characterized by variability parameters that control the degree of conservatism of the model. Assuming the inter-arrival and service times belong to such uncertainty sets, we obtain closed-form expressions for the worst case transient system time in multi-server queues and feed-forward networks with deterministic routing. These analytic formulas offer rich qualitative insights on the dependence of the system times as a function of the variability parameters and the fundamental quantities in the queueing system. To approximate the average behavior, we treat the variability parameters as random variables and infer their density by using ideas from queues in heavy traffic under reflected Brownian motion. We then average the worst case values obtained with respect to the variability parameters. Our averaging approach yields approximations that match the diffusion approximations for a single queue with light-tailed primitives and allows us to extend the framework to heavy-tailed feed-forward networks. Our methodology achieves significant computational tractability and provides accurate approximations for the expected system time relative to simulated values